Complaints Policy
How to raise a service concern and what information helps the team review it.
How to raise a concern
Call (202) 555-0169 with your name, callback number, service address, date of the interaction, and a plain description of what happened. Include photographs or written estimates when they help explain the concern.
What happens next
The responsible operator should review the available job record, identify any missing facts, and explain the proposed response and next step.